Cirrus Identity Careers

About Working at Cirrus Identity

Company Overview

Cirrus Identity is an innovative identity solutions provider serving primarily the Higher Education and Research community. We serve over 150 universities and research organizations. The majority are US based, but we are expanding to other countries as well. Our team consists of many seasoned professionals who have worked at universities in the past. We value:

Mindset

We value mindset. We are purpose-driven and approach the growth of our products, relationships and selves with a sense of optimism, abundance and fun.

Relationships

We value trust, respect and integrity with our customers, partners and team to foster genuine relationship and communication.

Teamwork

We value teamwork. We leverage each other's strengths and often collaborate to make judicious and empathetic decisions. We focus on creative and solutions-oriented results that benefit Cirrus Identity Customers.

Strategic Solutions

We value strategic solutions. We work effectively to deliver high-quality, dependable solutions that drive company growth. These solutions work harmoniously with each other and with common customer architecture.

Leadership

Cirrus Identity is a strategic partner in our industry, as demonstrated by the actions of each member of our team.

Our headquarters are in Oakland, CA, but our team is largely remote. We use a variety of tools to ensure close collaboration. Cirrus Identity is a small company, so everyone wears multiple hats. The goal is to build cool, effective, affordable identity solutions in an environment that fosters teamwork and camaraderie! 

Position Overview

Cirrus Identity has earned an excellent reputation throughout the Higher Education community due in large part to our dedication to customer success. The Customer Implementation Lead is responsible for becoming a subject matter expert in integrating our identity and access management products by leading customers through successful implementations and ongoing customer support post implementations.

The Customer Implementation Lead will create and revise documentation to empower our customers to make well informed decisions, assist them in owning parts of their implementation and provide support documentation to help with troubleshooting and future requests. The Customer Implementation Lead will also offer training that may include webinars, video tutorials and creating demo environments for our customers to become better familiar with our products. 

The position reports to the VP of Customer Success, but works cross-functionally with other teams within the company. He or she works closely with the Engineering team on customer implementations and customer support tickets, as needed. The incumbent will also escalate any product enhancements and feature requests to the Product team, as identified by customers. In addition, the Customer Implementation Lead will collaborate with the Sales and Marketing teams on customer onboarding, customer training opportunities, website updates for customer-facing documentation and use case stories for blog posts and the newsletter.

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